All MegaCam Products are warranted for 1 year from the date of manufacture. Coverage valued only with proof of purchase from an Authorized MegaCam dealer. MegaCam warranty program only covers any merchandise proved defective in material or workmanship and will repair or replace without charge.
Exceptions to Limited Warranty
The warranty is void if the Product is not operated in conformance with installation, environmental, mechanical or electrical requirements, or within thermal stress limits, or to the extent that any malfunction is the result of misuse, abuse, vandalism, neglect, improper installation or application, alteration, accident, or negligence in use, storage, transportation, or handling, or it the original identification markings on the product have been removed, defaced or altered, lighting, electricity, water, fire, environmental or other hazard, or act of God, or other impact outside of normal operating guidelines.
Non-warranty repairs are granted an extended warranty of 1 year for all products except for PTZ Cameras and DVR products. For all non-warranty repairs, MegaCam Co., Ltd will provide you with a repair estimate that includes charges for parts, labor, and all shipping. Repair charges may be based on a flat rate or parts and labor, and will vary based on actual equipment and condition. You may pay for non-warranty repair charges by purchase order.